Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our politique de confidentialité.
Store Policies
Welcome to Ogayolo where your satisfaction, security, and trust are our top priorities. We believe that clear and transparent policies are the foundation of a great shopping experience. Please take a few minutes to read through our Operational Policies, which explain how we process orders, protect your information, and handle returns.
🚚 1. Order & Delivery Policy
Order Processing
Once your order is placed and payment is confirmed, our fulfillment team immediately begins preparing your package.
- Orders are processed within 24 – 48 business hours.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You’ll receive an order confirmation email or SMS containing your purchase details.
Shipping & Delivery
We work with reliable courier partners to ensure your products reach you safely and on time.
- Delivery Time:
- Local deliveries: 1–2 business days
- Regional deliveries: 2–4 business days
- Tracking Information: Once your order is shipped, you’ll receive a tracking number and a link to monitor its journey.
- Packaging: All items are packed carefully to prevent damage during transportation.
- Missed Deliveries: If you are unavailable at the time of delivery, our courier partner will contact you for rescheduling.
Delays & Exceptions
We strive to meet all delivery times, but delays may occur due to unforeseen circumstances (weather conditions, courier delays, or inventory shortages).
In such cases, our support team will promptly notify you and keep you updated until your order arrives.
💰 2. Return, Exchange & Refund Policy
Our Promise
Your satisfaction is important to us. If a product doesn’t meet your expectations, we’re here to help.
Eligibility for Returns
- You may return or exchange any item within 7 days of receiving your order.
- The product must be unused, undamaged, and in its original packaging with all accessories included.
- A receipt or proof of purchase must be provided.
Non-Returnable Items
For hygiene and safety reasons, some items such as earphones, personal-care products, and intimate items cannot be returned unless defective upon arrival.
Refund Process
- Once your returned product is received and inspected, we’ll notify you via email or SMS.
- Approved refunds will be issued to your original payment method within 3–5 business days.
- If your refund is delayed, please contact your bank or card provider, as processing times can vary.
Damaged or Wrong Items
If you receive a defective, damaged, or incorrect product:
- Contact our support team within 48 hours of delivery.
- Provide a photo or video as proof of the issue.
- We’ll arrange for an exchange or full replacement at no additional cost.
✅ We stand behind our products and are committed to ensuring your complete satisfaction.
🔒 3. Privacy & Data Protection Policy
Your Privacy Matters
At Ogayolo, we take your privacy seriously. Any personal information you share with us is handled securely and used only for legitimate business purposes.
Information We Collect
We may collect the following types of information when you visit or shop with us:
- Personal details (name, email, phone number, shipping address).
- Payment details (securely processed via trusted gateways).
- Browsing or purchase history to improve your shopping experience.
How We Use Your Information
Your information is used to:
- Process and deliver your orders.
- Communicate order updates or special offers.
- Improve our website, services, and customer experience.
- Ensure transaction security and prevent fraudulent activity.
Data Protection & Security
- We use SSL encryption to secure all transactions.
- Payments are processed through trusted, PCI-compliant gateways.
- Your data is never shared, rented, or sold to third parties.
- We regularly update our systems to maintain the highest security standards.
Your Rights
You have full control over your personal data:
- You can request a copy, correction, or deletion of your data at any time.
- You may unsubscribe from our marketing emails with a single click.
✅ Your trust is our greatest asset, and we’re committed to keeping your data safe and private.
📞 Need Assistance?
If you have any questions about our policies, orders, or products, feel free to reach out to our support team.
We’re here to help and ensure every customer enjoys a secure, reliable, and satisfying shopping experience.
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